Zelle is down – live updates on the ongoing outage hitting the platform to send money between friends

If you’re having issues sending money to your friends and family through your financial institution – maybe Chase, Bank of America, or TD Bank – you’re not alone. Zelle, which is the company and tech that powers these instant transfers between banks, is in the midst of an outage.

Much of Zelle's appeal versus Venmo or PayPal is that it’s instant, and no extra fees are associated with the speed. However, users have taken to Down Detector – a site that tracks outages – and social media platforms to voice issues with the platform.

Reported outages spiked to over 1,000 at 1PM ET, and right now, as of this live blog starting, are circulating around 720 reports. Stick with us as we track this outage as it rolls on.

2025-05-02T18:24:17.870Z

Zelle has confirmed the ongoing outage. Here's what a spokesperson shared with us:

“We are aware that certain Zelle® users at some financial institutions are not able to use Zelle at this time. This situation involves an independent third-party that provides services to particular financial institutions. We are working diligently with our partners to resolve this matter as soon as we can. Zelle users may see transactions marked as ‘payment pending’ in the meantime. We will share updates as more information becomes available.”

It's clear that Zelle is aware of the issue and notes that it's worth working with various partners to resolve it. As with most outages, no exact timeframe is given. And if you can use Zelle right now through a bank, but it's not working as expected, you might see "payment pending."

2025-05-02T18:10:29.675Z

It's clear that Zelle is having a rough day, here's a look at the reported outages thus far on Down Detector.